Privacy Policy

Introduction

Welcome to Travel Connection Tours (“we,” “us,” “our,” or “the Company”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travelconnectiontours.com (the “Site”) or use our travel booking and tour services (the “Services”).

By using our Site or Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

2.1 Information You Provide to Us

Contact details: name, email address, phone number, WhatsApp number
Booking information: travel dates, number of travelers, tour/package selections, special requests or dietary requirements
Payment information: billing name, billing address, and payment details processed through our secure third-party payment providers (we do not store full card numbers on our servers)
Identification documents: passport details or ID information, where required for tour bookings, permits, or hotel/cruise reservations
Communications: messages you send us via contact forms, email, WhatsApp, or phone

2.2 Information Collected Automatically

Usage data: pages visited, time spent on the Site, referring website, browser type, and device information
Cookies and tracking technologies: see Section 6 below
IP address and approximate location

2.3 Information from Third Parties

Information from advertising platforms (e.g., Meta/Facebook Ads): when you arrive at our Site through a promoted link
Information from travel partners: hotels, cruise operators, transportation providers involved in fulfilling your booking

How We Use Your Information

We use the information we collect to:

Process and manage your tour bookings and reservations
Communicate with you about your trip, including confirmations, itinerary changes, and customer support
Arrange services on your behalf (airport transfers, hotel bookings, guides, transportation)
Process payments and prevent fraudulent transactions
Send promotional offers and newsletters (only if you have opted in)
Improve our Site, Services, and customer experience
Comply with legal, tax, and regulatory obligations in Egypt

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers and partners: hotels, cruise companies, local guides, transportation providers, and tour operators necessary to fulfill your booking
Payment processors: to securely process your payments (e.g., licensed Egyptian payment gateways)
Government or regulatory authorities: where required for visa processing, tourist police registration, or legal compliance
Legal requirements: if required to comply with a legal obligation, court order, or to protect the rights and safety of our customers and company

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. Booking and payment records may be retained in accordance with Egyptian commercial and tax record-keeping requirements.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Remember your preferences
Understand how visitors use our Site
Measure the effectiveness of our marketing campaigns (including Facebook/Meta Ads)

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption for data transmitted through our Site. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your country of residence, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent to marketing communications at any time by clicking “unsubscribe” or contacting us directly

Third-Party Links

Our Site may contain links to third-party websites (e.g., social media pages, partner hotels, review platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

Children's Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Travel Connection Tours Email: info@travelconnectiontours.com Phone: +20 127 588 8821

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.